These general Terms and Conditions are applicable to all orders placed by the customer with Wall in Vogue.

The reception of the goods by the customer results in the unambiguous acceptance of their compliance in regards to the expected quantity and quality.

Any complaints concerning the quality of the goods or services must be made by email within 3 days of the date of delivery, in order to be valid. All orders must be verified before the installation process.

Filling a complaint does not liberate the customer from their payment obligations.

No orders can be placed without full payment in advance.

By giving your credit card information to WALL IN VOGUE, you accept that you will be charged for the full amount of the sale.



Sales


Please note that all sales are final and are not subject to any refund.

We will not accept any returns of wallpaper that has already been installed or wallpaper rolls that have been opened and cut by you or your installer.

We can’t be held responsible for any wallpaper damages caused by the installation process or shipping company.

We are not responsible for inaccurate measurements given by the customer.

All murals are unique and tailor-made for each order. Please make sure your measurements are exact and read the installation guide carefully.



Shipping


It is particularly important that you carefully double-check the shipping information that you provide us with; we cannot be held responsible for wrong delivery information.

Packages lost by a third party, such as UPS or FEDEX, are under that particular freight company’s insurance policy and responsibility.

For all orders shipped directly to a freight forwarder, we won’t be held responsible of any damage or losses after the package has been delivered.

It is the customer’s responsibility to check that the correct material has been received.



Delivery Time


All shipping information is given in business days which excludes weekends and holidays.

Please note that for overseas products, shipping can sometimes be delayed by customs. We are always working hard to deliver all goods on time.

Some orders may be subject to VAT, import duties and/or taxes, which are estimated once your parcel reaches your country. In order for your parcel to clear customs, these charges have to be paid by the customer, as WALL IN VOGUE holds no responsibility for this.